Generic filters
Exact matches only


Benchmark: Digital Future

Benchmark represents a transformative step in the domestic heating and hot water sector, aiming to uphold and enhance quality, safety, and efficiency in installations across the UK. It places dual responsibilities on manufacturers and heating engineers to ensure products meet strict Building Regulations and are tailored to homeowner needs. The advent of Benchmark Online marks a significant digital evolution, facilitating seamless management of the commissioning process and fostering greater transparency between professionals and homeowners.

The challenge

The traditional approach to installing, commissioning, and servicing heating systems was fraught with inconsistencies and inefficiencies. Manual paperwork, the lack of a unified system for tracking installation quality, and the absence of direct communication channels between homeowners and engineers often led to suboptimal installations. These challenges compromised system performance, safety, and compliance with regulatory standards, necessitating a robust solution that could streamline processes and elevate industry practices.


The solution

Benchmark’s digital transformation through the Benchmark Online app and platform introduced a revolutionary solution to the industry’s prevailing challenges. This digital checklist not only simplified the compliance process but also ensured that installations adhered to the highest standards. Key features include:

  • Digital Commissioning Checklist: Enabling engineers to complete and submit compliance documents via an app or online platform directly.
  • Manufacturer Loyalty Platform Integration: Facilitating easy access to installation and servicing records, thereby promoting better product support and warranty management.
  • Homeowner App: Providing homeowners with insights into their heating system’s installation and service history, ensuring regular maintenance and warranty adherence.

The result

The implementation of Benchmark Online yielded remarkable outcomes, reshaping industry standards and homeowner interactions:

  • Enhanced Efficiency and Compliance: The digital checklist streamlined the installation process, significantly reducing paperwork and ensuring adherence to Building Regulations.
  • Improved Transparency and Trust: Homeowners gained unprecedented access to their heating system’s history, fostering trust and encouraging regular maintenance.
  • Industry Standard Elevation: Benchmark Online set a new standard for quality and efficiency in heating system installations, which was widely adopted across the sector.

Through digital innovation, Benchmark successfully addressed the industry’s challenges, delivering a more efficient, transparent, and quality-focused approach to heating system installation and maintenance.