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App Modernisation & Support

Warmup, a leader in smart thermostat technology, has been at the forefront of enhancing home heating efficiency and user experience through its innovative MyHeating app. Recognising the evolving needs of their customer base and the rapid advancements in technology, Warmup partnered with Red C for an app modernisation exercise, aiming to further refine and expand the capabilities of the MyHeating app, ensuring it remains at the cutting edge of smart home management.

The challenge

While the MyHeating app had already made significant strides in transforming how users interact with their smart thermostats, Warmup identified opportunities to elevate the app’s functionality, user interface, and security measures. The primary challenges included integrating more intuitive controls, improving energy-saving features like SmartGeo™, enhancing data security to the highest standards, and ensuring seamless operation across iOS, Android, and web platforms.

The solution

Red C embarked on a comprehensive modernisation exercise, focusing on several key areas to augment the MyHeating app:

  • User Experience Enhancement: Leveraging the latest in UX/UI design principles, the app’s interface was overhauled to ensure intuitive navigation and ease of use, incorporating Natural Language Programming™ to simplify thermostat programming.
  • Advanced Energy Saving Features: SmartGeo™ technology was refined to learn users’ routines more effectively, using location services to optimise heating schedules without tracking exact locations, thereby maximising energy efficiency and cost savings.
  • Robust Security Measures: The security framework of the MyHeating app was strengthened to online banking standards, employing state-of-the-art encryption to protect user data while ensuring SmartGeo operates without requiring precise user location details.
  • Cross-Platform Compatibility: The modernisation ensured that MyHeating’s advanced features and seamless user experience were consistent across all platforms, from mobile apps to web browsers, enhancing accessibility and convenience for all users.

Process and Features

The collaboration between Warmup and Red C was marked by a shared commitment to innovation and excellence. The modernisation process involved:

  • Collaborative Development: Working closely with Warmup, Red C employed agile development methodologies to rapidly prototype, test, and refine new app features and improvements.
  • Feature Expansion: The app now boasts enhanced functionalities, including a more sophisticated SmartGeo™, an easy-to-use risk management calculator, and AutoSwitch – a feature that automatically switches energy suppliers to ensure users always enjoy the most cost-effective rates.
  • User-Centric Design: Emphasis was placed on creating a personalised user experience, with features such as customisable profiles, detailed energy usage and cost data, and secure access to company information and support.

The result

The modernisation of the MyHeating app by Red C has yielded significant benefits:

  • Elevated User Satisfaction: The intuitive design and enhanced features have improved user engagement, making it easier for customers to manage their home heating efficiently and effectively.
  • Increased Energy Efficiency: Through advanced SmartGeo™ technology and the AutoSwitch feature, users can achieve greater energy savings, contributing to Warmup’s goal of promoting sustainability.
  • Enhanced Security and Privacy: With upgraded encryption and privacy measures, users enjoy peace of mind, knowing their data is secure and their movements are not tracked.
  • Broadened Accessibility: The improved cross-platform compatibility ensures that all users, regardless of their preferred device, can access the full suite of MyHeating app features.

This modernisation project has not only reinforced Warmup’s position as a pioneer in smart home heating solutions but also demonstrated Red C’s expertise in delivering cutting-edge app development and modernisation services. Together, Warmup and Red C continue to set new standards in smart home technology, enhancing comfort, efficiency, and sustainability for users worldwide.