Affinity Water are the largest water only supplier in the UK. Affinity Water required an app and a web based administration system for their new Home Water Efficiency Check.
Red C met Affinity Water’s requirements with three solutions:
Firstly, we implemented a web-based administration portal to schedule installer appointments, enabling Affinity to efficiently coordinate their staff.
Secondly, we designed and developed an iPad app for Affinity staff to:
Book appointments through and send reminders to customers via SMS
Carry out home appointments and log information
Calculate the amount of water to be saved and automatically send the water saving report to the customer via email.
Thirdly, we designed the system to sync all data to a central database and visualise Key Performance Indicators via a dashboard in the web administration portal, providing Affinity Water with valuable business insights which are displayed on a screen in their office to provide visibility to all staff members.
"If you need a solution for something, Red C will come up with something for a non-tech person. They're great at communicating the details so everybody understands what's going on."
The introduction of these three new digitised processes has provided Affinity with a system which is not only more efficient, but provides greater insight and improved customer service.