Ductclean is the UK's leading Ventilation Hygiene, Ductwork cleaning and Asbestos Remediation Specialist. We digitised their internal processes with an iPad app, connecting field staff with administrators in real time. This has created huge opportunities for Ductclean; winning much larger contracts as clients demand transparency which is now facilitated through their app.
Ductclean approached Red C to find a solution to their increasingly inefficient paper-based systems which were slow and outdated.
Red C designed and developed a suite of mobile apps which digitised Ductclean’s previously paper-based systems. We created a user-friendly backend that enables admins to manage and schedule jobs. All job information uploaded in the backend by engineers is updated in real time and automatically shared with development supervisors.
Using the app, field staff can accept or reject jobs, get directions to the site, and check-in once they have arrived. The check-in and check-out times are recorded in the backend so it is easy for supervisors to monitor the time spent on each project. When on site, field staff can fill out all the necessary forms, such as health and safety, customer feedback, work permits etc. They can also view any documents such as site surveys and upload images of maintenance work that has taken place.
In the backend, administrators can view a dashboard showing an overview of all job statuses. The dashboard also flags up any issues that may need to be dealt with.
The app has created a full job management system, which has greatly improved the efficiency of the business, and played a crucial role in securing new clients who love the transparency of work; a vastly improved system for both Ductclean and their clients.
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