James Grant

A responsive HTML5 app created to allow clients to connect with James Grant Services anywhere, and at anytime.

James Grant: bespoke client services & engagement app

James Grant is the leading provider of management and professional services for exceptional people in the music, television and sports industries. James Grant approached Red C to create an app for their clients to enable them to access their agents and services on the move.

PROBLEMS AND SOLUTIONS

James Grant needed a way to offer clients quick access to the services they provide. They also needed to unify the many partner services they provide for their clients and give their partners a way to offer discounts to their customers.

Red C built a hybrid app (HTML5) to reduce cost and launch time, offering a seamless user journey across devices. The home screen provides a personalised list of services for easy access to the most used features. Regular news via an RSS feed keeps the content updated and interesting. We provided a custom CMS to upload special offers and manage app access for users, all the while, incorporating James Grant's brand guidelines into the design of the app.

PROCESS AND FEATURES

UNDERSTANDING OUR CLIENT

Our challenge was to develop an internal mobile app to enable James Grant (JG) to connect with their list of clients. The app’s purpose was to increase client accessibility to JG services. The app also provided an opportunity to unify their affiliate brands under the umbrella of the James Grant Group.

OUTCOME

A mobile app has increased engagement between James Grant and their clients. The app has also improved processes for James Grant Account Manager’s, as all information required by their clients is easily accessible via the app.

We supported JG right up to the final stages of the project, sharing our knowledge on Apple's App Store guidelines to prevent slow submission. Additionally, we submitted the app to the App Store on their behalf.

  • Twitter integration
  • Offline caching available, so users can access contact details even when they are not connected to the internet.
  • AWS, Amazon Web Services used for storing images.
  • SNS, Amazon simple notification service.
  • PHP backend Symfony framework
  • My SQL database

From start to finish, Red C has been a pleasure to work with. Having our personal project manager Luke was great and allowed us to stay in regular communication with providing updates on the project and answering any questions. Despite not being a straightforward build, the Red C team took all of our late changes in their stride and produced a finished product we are really happy with. We look forward to continuing our work with them. This was the first time, we, as a company have worked with app developers and we would be very comfortable recommending Red C’s services.

Kieran Phillips, Client Liason, James Grant Services
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